Operations Services Manager

3 weeks ago


Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time
Job Title: Operations Services Manager

At F337 Deutsche India Private Limited, Pune Branch, we are seeking a highly skilled Operations Services Manager to join our team. The successful candidate will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. This role requires excellent problem-solving skills, in-depth application knowledge, and understanding of business processes.

Responsibilities:

- Manage support activities for service operations, including troubleshooting and solving incidents and problems.
- Take overall responsibility for the resolution of incidents and problems within the team.
- Ensure analysts are using the correct troubleshooting methods and processes.
- Assist in managing relationships with involved business partners.
- Manage escalations by collaborating with customer Service, other service operations specialists, and relevant TDI functions.

Requirements:

- Experience with multiple technology stacks, including IBM mainframe, DB2/Oracle database, Cloud-based platforms, and JAVA.
- Working knowledge of standard tools, such as Service-Now, Confluence, and JIRA.
- ITIL and GCP qualifications are desirable.
- English language skills are mandatory, with German CEFR A1 level mandatory (higher desirable).

What we offer:

- Training and development to help you excel in your career.
- Flexible working arrangements to assist you in balancing your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.

If you are a motivated and skilled professional looking for a challenging role, please apply for this position.

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