Duty Manager, Operations and Services
3 weeks ago
JLL's vision is to empower individuals to shape a brighter future.
At JLL, we're shaping the future of real estate for a better world. Our teams are dedicated to delivering exceptional services, advisory, and technology solutions for our clients.
Key Responsibilities:
Operations Management: Oversee daily operations to ensure smooth facility functioning.
Staff Supervision: Lead and coordinate staff activities, assign tasks, set expectations, and monitor performance.
Customer Service: Provide outstanding customer service by promptly addressing inquiries, resolving issues, and identifying opportunities for improvement.
Staff Training and Development: Train and mentor staff members, fostering a positive work environment and promoting teamwork and skill development.
Problem Solving: Troubleshoot operational issues, customer complaints, and challenges, implementing effective solutions and prevention measures.
Financial Management: Assist in budget development, monitor expenses, and identify cost-saving measures while maintaining quality standards.
Health and Safety Compliance: Ensure compliance with health and safety regulations, implement safety procedures, and maintain a safe work environment.
Reporting: Prepare and analyze operational performance, financials, staff productivity, and customer feedback reports to provide insights and recommendations.
Relationship Management: Foster positive relationships with customers, suppliers, and stakeholders, collaborating with departments to achieve operational goals.
Requirements:
- A Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
- Previous experience in a supervisory or management role is essential.
- Strong leadership and communication skills with the ability to motivate and engage a team.
- Excellent problem-solving abilities and the capacity to handle challenging situations.
- CUSTOMER-FOCUSED MINDSET WITH A PASSION FOR DELIVERING EXCEPTIONAL SERVICE.
- Proficiency in using management software/tools for scheduling, reporting, and analysis.
- Knowledge of health and safety regulations and procedures.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
-
Duty Manager
3 weeks ago
Pune, Maharashtra, India JLL Full timeTransform Your Career with JLLJLL empowers you to reach new heights in your profession.As a leader in the real estate and investment management industry, we're committed to hiring talented individuals and empowering them to thrive.Whether you have experience in commercial real estate, skilled trades, or technology, we invite you to explore opportunities at...
-
Duty Manager, Soft Services Operations
4 weeks ago
Pune, Maharashtra, India JLL Full timeJLL empowers employees to thrive in a dynamic environment.Our company, JLL, is a leading global provider of real estate and investment management services. We're committed to hiring talented individuals and empowering them to grow meaningful careers.Key Responsibilities:Manage day-to-day operations, ensuring the smooth functioning of facilities or...
-
Duty Manager
4 weeks ago
Pune, Maharashtra, India AccorHotel Full timeYour role as Duty Manager at AccorHotel will involve:Key Responsibilities:Providing exceptional guest service at Reception, handling enquiries, luggage storage, and local information.Supervising and supporting the Front Office team to ensure high standards and procedures are followed.Ensuring all company and department policies are adhered to.Responding...
-
Duty Manager, Soft Services Operations Lead
4 weeks ago
Pune, Maharashtra, India JLL Full timeJLL is empowering a brighter future for real estateAt JLL, we're shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.Key...
-
Duty Manager, Operations Supervisor
2 weeks ago
Pune, Maharashtra, India JLL Full timeJLL is shaping a brighter way.Our team at JLL is committed to delivering exceptional customer service and ensuring the smooth operation of our facilities.Key Responsibilities:Take charge of day-to-day operations and ensure the facility or business runs smoothly.Supervise and coordinate staff activities, assign tasks, set expectations, and monitor...
-
Duty Engineer
3 weeks ago
Pune, Maharashtra, India JLL Full timeEmpowering Excellence in Facilities ManagementJLL is seeking a highly skilled Duty Engineer to join our team. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our facilities, including maintenance, repairs, and upgrades.Key Responsibilities:Collaborate with clients and internal stakeholders to...
-
Duty Manager
3 weeks ago
Pune, Maharashtra, India JLL Full timeJLL is empowering professionals to drive innovation in real estateOur company is committed to delivering exceptional value to our clients through innovative solutions and unmatched expertise. As a Facilities Executive - Engineering, you will have the opportunity to work with industry-leading professionals, utilizing cutting-edge technologies and industry...
-
Software Development Engineer
3 weeks ago
Pune, Maharashtra, India Siemens Technology and Services Private Limited Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our IT Service Operations team in Pune. As a key member of our team, you will be responsible for the installation, configuration, and customer-specific extension of Windchill systems, including interfaces to third-party systems.Key Responsibilities• Provide expert support...
-
Senior Software Engineer
1 month ago
Pune, Maharashtra, India Siemens Technology and Services Private Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our IT Service Operations team. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT systems and providing expert support to our customers.Key ResponsibilitiesSupport the application management for the PTC product "Windchill...
-
Operations Services Manager
3 weeks ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeJob Title: Operations Services ManagerAt F337 Deutsche India Private Limited, Pune Branch, we are seeking a highly skilled Operations Services Manager to join our team. The successful candidate will be responsible for providing 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. This role requires...
-
Financial Services Senior Manager
2 days ago
Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full timeThe position of Fund Accounting Senior Manager at 12542 Citicorp Services India Private Limited is a senior-level role that involves managing a team and driving fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure seamless delivery of activities associated with Net Asset...
-
Senior Manager, Operations and Client Services
1 month ago
Pune, Maharashtra, India BNY Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our Pershing India Operations team as a Vice President, Client Processing and Operations Lead. This role is located in Pune, Maharashtra, and offers a hybrid work arrangement.In this role, you will be responsible for managing an operational team dealing with the clearing and...
-
Guest Service Operations Manager
4 weeks ago
Pune, Maharashtra, India IBIS Full timeJob Title: Guest Service Operations ManagerJob Summary:We are seeking a highly skilled Guest Service Operations Manager to join our team at IBIS. The Guest Service Operations Manager will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally and effectively.Key...
-
Printer Service Operations Manager
3 weeks ago
Pune, Maharashtra, India Kinly Full timeAbout the RoleWe are looking for a skilled Printer Service Operations Manager to join our team at Kinly.Main Responsibilities:Manage service operations in line with ITIL principles.Measure performance against SLAs and deliver same.Establish and manage operational relationships with suppliers.Update and manage KB articles.Manage print demand-related...
-
Service Desk Operations Manager
2 days ago
Pune, Maharashtra, India Wipro Full timeJob OverviewWe are seeking a highly skilled Service Desk Operations Manager to join our team at Wipro. This role is responsible for ensuring the effective operation of our service desk, providing exceptional customer service and delivering high-quality results.
-
Managed Service Operations Analyst Senior
1 month ago
Pune, Maharashtra, India FIS Full timeJob SummaryWe are seeking a highly skilled and experienced Managed Service Operations Analyst Senior to join our team in Loan Syndication and Reconciliation. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of our services.Key ResponsibilitiesRun daily reports...
-
Identity and Access Services Operations Lead
3 weeks ago
Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full timeAbout the RoleF337 Deutsche India Private Limited, Pune Branch seeks an experienced Identity and Access Services Operations Lead to join our team. As a key member of our Identity and Access Services team, you will be responsible for overseeing the entire access life cycle of business users, including providing access on a need-to-know basis, segregation of...
-
Senior Service Operations Manager
3 weeks ago
Pune, Maharashtra, India MICHELIN Full timeAbout the RoleAs a Senior Service Operations Manager at MICHELIN, you will lead and manage the Operation Performance team, ensuring staffing and training are aligned with business objectives. Your focus will be on overseeing premium service standards and procedures to deliver consistent and efficient service.Key ResponsibilitiesMonitor and evaluate team...
-
Hotel Operations Manager
3 weeks ago
Pune, Maharashtra, India AccorHotel Full timeJob Title: Duty ManagerDescription:We are seeking a skilled Duty Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and leading a high-performing team.Key Responsibilities:Operational Excellence: Ensure seamless check-in and...
-
Elevator Service Operations Supervisor
3 weeks ago
Pune, Maharashtra, India Otis College of Art and Design Full timeJob SummaryThe Service Operations Supervisor is responsible for ensuring that elevator service operations are executed efficiently and effectively. This includes coordinating between employees and customers, taking feedback, and planning daily schedules.The supervisor will also be responsible for manpower allocation, equipment maintenance, and ensuring...