SAP SuccessFactors Support Specialist

We are seeking a skilled SAP SuccessFactors support professional to join our team.

• Talent Acquisition Support
  • Provide day-to-day support for all talent acquisition functionalities including job requisitions, candidate tracking, interview scheduling, offer approvals, and hiring workflows.
  • Troubleshoot and resolve user issues related to recruitment processes and access permissions.
  • Support configuration changes such as recruiting templates, interview guides, candidate statuses, and workflow approvals.
  • Maintain integrations with external job boards and other SuccessFactors modules to ensure data consistency.
  • Generate and analyze talent acquisition reports to assist HR and management in talent strategies.
  • Assist with talent cycle setup for different regions/business units ensuring compliance with organizational policies.
• Learning Management System (LMS) Support
  • Manage LMS user issues including course enrollments, assignment completions, content delivery, and certification tracking.
  • Troubleshoot LMS content errors, enrollment failures, and learner access problems.
  • Configure learning paths, catalogs, compliance courses, and user roles to optimize training delivery.
  • Specialized Reporting:
  • Generate, customize, and distribute reports detailing learner progress, course completion, certification status, compliance metrics, and training ROI.
  • Diagnose and resolve data discrepancies or inaccuracies in reports.
  • Schedule automated report distributions and monitor successful delivery to stakeholders.
  • Collaborate with data and technical teams to address integration issues affecting reporting.
  • Develop user guides and conduct training sessions focused on LMS functionalities and report usage.
  • Participate in system upgrades, testing, and validation of reporting features.
• Performance & Goals Management (PMGM) Support
  • Support the entire performance management lifecycle including goal setting, mid-year and year-end reviews, calibrations, and appraisal workflows.
  • Troubleshoot performance form access, submission issues, and workflow bottlenecks.
  • Assist in configuring review templates, goal categories, rating scales, and approval matrices in coordination with HR.
  • Provide analytical support through performance reports and dashboards to monitor appraisal progress and outcomes.
  • Guide end-users (managers, employees, HR partners) on system usage and best practices for performance management.
• Succession Planning Support
  • Support talent review and succession planning processes by maintaining talent pools, readiness ratings, and development plans.
  • Troubleshoot succession planning workflows and access rights, ensuring data confidentiality and role-appropriate visibility.
  • Collaborate with Performance and Career Development modules to align talent data for holistic workforce planning.
  • Generate reports and analytics to identify talent gaps, bench strength, and succession readiness.
  • Support configuration of talent segments, potential ratings, and succession planning frameworks.
• Career Development Support
  • Assist in managing career development plans, competency frameworks, mentoring programs, and career path simulations.
  • Troubleshoot issues related to development goal setting, progression tracking, and employee self-service tools.
  • Support competency library updates and alignment with organizational development goals.
  • Provide user support and training to employees and managers on career development tools and resources.
  • Generate reports on career planning activities and employee development progress.
• General Support and Collaboration
  • Handle and prioritize support tickets via ITSM or helpdesk tools, ensuring timely resolution within agreed SLAs.
  • Liaise with HR, IT, and SAP support teams for issue escalation and coordination.
  • Maintain and update documentation, knowledge bases, and FAQs to enhance support effectiveness.
  • Participate in system testing for patches, upgrades, and new module rollouts.
  • Conduct regular system health checks and user access audits to maintain compliance and performance.