Customer Relationship Manager

2 weeks ago

Jodhpur, Rajasthan, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Experience Specialist

We are seeking a highly skilled professional to excel in customer relations.

  • Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring seamless communication across platforms.
  • Resolve customer complaints and issues efficiently while maintaining high levels of customer satisfaction.
  • Provide accurate responses to customer queries, utilizing problem-solving skills and effective decision-making.
  • Collaborate with cross-functional teams to ensure customers experience exceptional service quality.
  • Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using relevant tools.
  • Utilize strong problem-solving and decision-making abilities to handle customer concerns and find efficient solutions.
  • Requirements:
  • Education: Graduation in any field with a focus on customer service principles.
  • 1-3 years of experience in customer-facing roles, preferably in the e-commerce sector.
  • Proven experience in customer service or a related field with a strong emphasis on problem-solving.
  • Excellent verbal and written communication skills, with the ability to adapt to diverse communication channels.
  • Strong analytical and decision-making abilities, with a commitment to delivering exceptional customer experiences.
  • Proficiency in using customer service software and other relevant tools, with a willingness to learn and adapt.
  • A strong work ethic and dedication to delivering exceptional customer service with a positive attitude.

About Us:

We are a group of forward-thinking brands that prioritize innovation and customer satisfaction. Our mission is to provide personalized experiences for our clients, leveraging cutting-edge technology and best practices in customer service.

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