
Lead Call Performance Specialist
2 days ago
Job Overview:
We are seeking a detail-oriented and analytical Lead Call Performance Specialist to join our team.
The role involves reviewing daily incoming call recordings and transcripts, assessing call outcomes, and providing valuable insights to drive business growth.
Key Responsibilities:
• Analyze call data to identify trends and areas for improvement.
• Collaborate with stakeholders to develop strategies for enhancing call quality and performance.
• Prepare in-depth reports summarizing key findings and recommendations.
• Maintain accurate records of call performance and provide regular updates.
Requirements:
• Strong understanding of US English (listening and reading).
• High attention to detail and accuracy.
• Advanced analytical and reporting skills (Excel/Google Sheets).
• Reliable, proactive, and consistent in monitoring tasks.
• Prior experience in call review, quality assurance, or customer service is highly desirable.
Benefits:
• Opportunity to work with a dynamic team and contribute to business growth.
• Competitive compensation package and benefits.
• Professional development and training opportunities.
Note:
• This role requires strong communication and interpersonal skills.
• The ideal candidate will be a team player with a positive attitude and a passion for delivering exceptional results.
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