Head of Learning Excellence

3 days ago

Tiruppur, Tamil Nadu, India beBeeLuxury Full time ₹ 20,00,000 - ₹ 25,00,000

Da Milano is a luxury leather accessories brand renowned for offering high-quality products at affordable prices. Founded in 1989, the brand has maintained a reputation for exceptional craftsmanship and a lifetime service warranty.

Role Overview

This leadership position is responsible for driving and implementing a comprehensive learning strategy across the organization with a strong focus on excellence in customer service. The role ensures that employees embody the company's values and deliver exceptional experiences.

Key Responsibilities
  • Training Strategy & Design:
    • Develop and execute the overall training strategy for the company, aligned with business objectives.
    • Identify training needs through needs assessments and partner with leadership to design customized programs.
    • Build a training roadmap for all levels — frontline staff, store managers, and leadership teams.
    • Work closely with Retail Operations, Merchandising, and HR to embed training in business culture.
  • Program Development & Delivery:
    • Create and deliver training modules on customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
    • Develop product knowledge sessions in collaboration with design/merchandising teams.
    • Implement e-learning and blended learning solutions to enhance accessibility.
  • Quality & Standards:
    • Ensure consistency in training delivery across all stores and regions.
    • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
    • Establish KPIs and reporting metrics for training impact.
    • Standardize induction programs for all new hires.
  • Innovation & Continuous Improvement:
    • Introduce new learning methodologies (digital learning platforms, gamification, microlearning).
    • Stay updated with trends, competitor benchmarks, and best practices.
  • Training Evaluation & Impact Assessment:
    • Develop and implement a framework to evaluate training effectiveness at all levels.
    • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
    • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
    • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
    • Benchmark training impact against industry best practices to ensure competitive advantage.
    Required Skills & Qualifications
    • Strong knowledge of luxury retail, customer service excellence, and brand management.
    • Exceptional facilitation, communication, and presentation skills.
    • Ability to design engaging, interactive training content.
    • Analytical mindset to measure ROI of training programs.
    • Leadership and people management skills.
    • Strong stakeholder management and cross-functional collaboration.
    Experience
    • Master's degree in HR, Business, or related field.
    • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
    • Prior experience in luxury retail, fashion, or hospitality is mandatory.
    • Exposure to digital learning platforms, instructional design, and global training standards preferred.

  • Drive Learning Excellence

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeTrainer Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a dynamic and detail-oriented Trainer to drive impactful learning experiences across our organization.This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.Key Responsibilities:Conduct onboarding and induction programs for new joiners.Deliver training...

  • Head of Academic Leadership

    4 days ago

    Tiruppur, Tamil Nadu, India beBeeInspirational Full time ₹ 25,00,000 - ₹ 30,00,000

    The Vice Chancellor position is a key leadership role in higher education.As the Chief Executive & Academic Head, you will lead with purpose, vision, and heart, overseeing academics, research excellence, operations, including financial and people leadership, student experience, success & well-being, and global partnerships.This position requires strategy and...

  • Head of Talent Acquisition

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeAcquisition Full time ₹ 1,20,00,000 - ₹ 1,40,00,000

    Job Description:We are seeking a seasoned professional to oversee the recruitment process for our organization.This role requires an expert in talent acquisition who can manage the end-to-end recruitment lifecycle, from sourcing top talent to closing open positions.The ideal candidate will have extensive experience in generalist HR and talent acquisition,...

  • Studio Head

    4 days ago

    Tiruppur, Tamil Nadu, India Awfis Space Solutions Limited Full time

    Position OverviewWe are seeking a visionary and experienced Studio Head to lead our design studio in Delhi. This is a senior leadership role responsible for driving design excellence and operational efficiency across our Design & Built vertical and key co-working projects. The ideal candidate is a seasoned architect or interior designer with a strong...

  • Plant Head/Factory manager

    48 minutes ago

    Tiruppur, Tamil Nadu, India Lux Industries Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Roles of Plant Head in a Garments CompanyAct as the overall leader of the factory, responsible for planning, executing, and controlling all plant activities.Ensure smooth functioning of production, quality, maintenance, HR, and compliance departments.Align plant operations with organizational goals in terms of productivity, profitability, and...

  • Commercial Excellence Leader

    4 days ago

    Tiruppur, Tamil Nadu, India beBeeFinancial Full time ₹ 60,00,000 - ₹ 1,21,00,000

    Assistant Manager RoleCultivate a career in our dynamic Finance team and drive sustainable growth for our business, customers, and beloved brands.Develop strategic thinking to deliver exceptional performance and create opportunities for future growth.Communicate financial concepts effectively to non-finance stakeholders and build strong relationships with...

  • Learning And Development Specialist

    2 weeks ago

    Tiruppur, Tamil Nadu, India Paramount Computer Systems Full time

    We are looking for a Learning & Development (L&D) Strategist with a strong technical background in cybersecurity and expertise in corporate training, skill mapping, and learning analytics. This role will be responsible for driving end-to-end L&D initiatives, from training needs analysis to impact measurement, while leveraging LMS platforms, authoring tools,...

  • Learning and Development Manager

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeBusiness Full time ₹ 10,00,000 - ₹ 20,00,000

    Job TitleA strategic business partner is required to drive operational excellence in a dynamic learning environment.Key Responsibilities:Administer and manage activities on the Learning Management System (LMS).Manage LMS user accounts and permissions, ensuring seamless access and control.Train trainers on effective use of the LMS tool, enhancing their...

  • Learning Experience Specialist

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeFacilitator Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Learning Facilitator RoleWe are seeking a skilled Learning Facilitator to lead immersive workshops and drive behavioral excellence.Key Responsibilities:• Design and deliver experiential learning programs using case studies, simulations, group processes, and role plays.• Foster a dynamic learning environment that inspires participants to actively engage...

  • Senior Quality Excellence Specialist

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OverviewElevate customer-facing excellence in Sales, Marketing, and Support departments by designing and enforcing quality frameworks.Key Responsibilities:Develop a call quality monitoring framework.Conduct regular call audits, score performance against SLAs, and deliver actionable feedback.Design and update Standard Operating Procedures (SOPs) that...