Technical Leader for Cloud and Network Services

1 day ago

Rajkot, Gujarat, India beBeeInfrastructure Full time ₹ 1,20,00,000 - ₹ 2,50,00,000
Job Title:

Platform and Infrastructure Manager

We seek a seasoned Platform and Infrastructure Manager to lead our team in delivering high-quality services. As a key member of our organization, you will be responsible for driving process excellence, developing scalable processes, and ensuring consistent service delivery across our client portfolio.

Main Responsibilities:

  • Lead a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Maintain strong relationships with clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within ITSM systems.

Requirements:

  1. At least 7 years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  2. Knowledge of managing patching of infrastructure (network and servers).
  3. Knowledge of business and technology processes.
  4. Proven track record of escalation management experience.
  5. Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  6. Proven experience in process development and operational maturity.
  7. Excellent Critical Thinking and Emotional Intelligence skills.
  8. Ability to communicate effectively at different levels – direct-reports, peers, ELT, and C-level.

Preferred Qualifications:

  1. General Experience of Cloud technologies (e.g., Azure, VMWare, AWS, Windows, Linux) and Network Technology (e.g., Cisco, Juniper, Fortinet, Aruba ClearPass).
  2. Knowledge of IT infrastructure monitoring systems (e.g., Logic Monitor & Solar Winds).
  3. University degree or College diploma program in Computer Science, Business and Technology, Information Systems, or related areas.

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