Senior Hotel Operations Manager

3 days ago

Alwar, Rajasthan, India beBeeGeneralManager Full time ₹ 30,00,000 - ₹ 38,00,000
Hotel Operations Director Position

We are seeking a seasoned hotel professional to oversee the operational aspects of our upscale establishment. The ideal candidate will possess excellent leadership and management skills, with a proven track record in managing premium hotel properties.

This leadership role demands strategic acumen, operational excellence, and effective liaison with various stakeholders. The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

  • Lead the hotel's overall operations, ensuring seamless coordination between departments.
  • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
  • Establish and monitor key performance indicators to maintain high standards of service delivery and operational efficiency.
Key Responsibilities:Strategic & Operational Leadership
  • Prepare and manage the annual operating plan, ensuring profitability and efficient use of resources.
  • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
Guest Experience & Brand Management
  • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
  • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
Human Resource Management
  • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
  • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
  • Implement performance management systems and ensure employee engagement and retention.

Candidate Profile:

The ideal candidate will possess a Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration, with minimum 8-10 years of progressive experience in the hospitality industry, and at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager. Prior involvement in the opening of a hotel or large-scale hospitality project is highly preferred.

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