Senior Hotel Operations Coordinator

2 days ago

Alwar, Rajasthan, India beBeeOperations Full time ₹ 5,00,000

Hotel Operations Manager

We are seeking an accomplished professional to support the General Manager in overseeing all aspects of hotel operations.

This pivotal role is crucial in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.

The ideal candidate will ensure seamless daily operations and uphold exceptional service standards. They will foster strong internal and external relationships, drive operational efficiency, and deliver consistent business results.

  • Key Responsibilities:
  • Oversee day-to-day hotel operations and support the General Manager in all operational matters.
  • Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
  • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback across platforms and drive the service recovery process.
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
  • Resolve guest complaints promptly and implement effective service recovery strategies.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication and by delivering consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
  • Ensure effective and timely communication regarding hotel policies and procedures.
  • Be available 24/7 to respond to any guest or staff emergencies.
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.
  • Perform any other duties as assigned by the General Manager or senior management.

Requirements:

To be successful in this role, you will need:

  • A proven track record in hotel operations management.
  • Exceptional leadership and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a experienced team.
  • A fun and rewarding work experience.

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional results, please submit your application.

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