Customer Service Lead

16 hours ago


Kurnool, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview

We are seeking an experienced Customer Service Lead to oversee the management of customer requests, incidents, and problems.

Key Responsibilities
  • Manage a team of technical support engineers to ensure timely and effective resolution of customer issues.
  • Develop and implement processes for managing complex support cases.
  • Collaborate with cross-functional teams to ensure alignment and coordination on customer-facing projects.
  • Maintain accurate records and reports to track service performance and identify areas for improvement.
Requirements
  • Minimum 5 years of experience in customer service or technical support management.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Bachelor's degree in Business Administration, Computer Science, or related field.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
About Us

We are a company that values innovation and customer satisfaction. We offer a supportive and inclusive work environment where employees can grow and thrive.



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