Customer Service Manager

2 days ago


Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Opportunity

At our organization, we are seeking a highly motivated and customer-centric Support Operations Lead to fill a key role in our Customer Support department. The ideal candidate will oversee the day-to-day support operations, ensuring customer satisfaction through timely issue resolution.

The successful candidate will have excellent problem-solving skills, presentation abilities, and documentation skills. They will also be result-oriented, with great attention to detail, strong empathy for customers, and a passion for growth.

Key Responsibilities
  • Monitor and maintain service level agreements (SLAs) for support response and resolution times.
  • Lead a team of support specialists, providing guidance and support as needed.
Requirements
  • Bachelor's degree or equivalent experience in Computer Science or related field.
  • 4+ years of experience in Customer Support for a SaaS platform company.
  • Excellent verbal and written communication skills.


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