
Healthcare Sector Bilingual Customer Service Manager
14 hours ago
Customer Service Team Lead
This is a full-time hybrid role for a Customer Service Team Lead. The Customer Service Team Lead will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.
The responsibilities include managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and ensuring the delivery of exceptional customer service.
The role involves both direct customer interaction and team management duties.
Key Qualifications
- Strong skills in Customer Support, Customer Service Management and Communication
- Excellent problem-solving skills, leadership and team management experience
- Proficiency in English and Spanish
- Previous experience in the healthcare sector is an advantage
- Bachelor's degree in Business, Communications or a related field is preferred
Work Environment
Based in New Delhi with some work-from-home flexibility.
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