Support Services Specialist

4 hours ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Business Process Coordinator

This is a flexible night role offering variety through rotational shifts between 5:30 PM to 6:30 AM.

We are seeking a skilled Business Process Coordinator to join our team. As a Business Process Coordinator, you will be responsible for providing exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.

  • You will serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Key Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills (Mandatory)
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

Benefits:

  • Flexible work hours.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

  • Support Services Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service ProfessionalWe are seeking a skilled and customer-focused individual to join our Customer Support team as a key member responsible for delivering exceptional customer satisfaction and support.Job Description:This role involves providing top-notch customer service through various communication channels, including email, social media, and...

  • Customer Service Specialist

    7 hours ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service Specialist Job Description">The Customer Service Specialist role involves providing exceptional customer support to clients. This position requires strong communication and problem-solving skills, with the ability to handle multiple tasks simultaneously.Key Responsibilities:Manage billing and invoicing processes, ensuring timely and accurate...

  • Technical Support Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 90,00,000

    Job OpportunityWe are seeking a skilled Technical Support Specialist to join our team.This role involves working with Microsoft technologies, particularly Office 365 and Microsoft Teams, to manage helpdesk tickets for our customers.As a Technical Support Specialist, you will be responsible for analyzing and interpreting data captures and trace logs to...

  • Procurement Support Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Procurement Support SpecialistOur organization is seeking a skilled Procurement Support Specialist to provide day-to-day support for procurement and financial processes. This role involves delivering high-quality support services to our stakeholders, ensuring seamless operations within the company's systems.The ideal candidate will have experience in...

  • Infrastructure Technical Support Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewThis is an exciting opportunity to join a dynamic team as a Technical Support Specialist. As a key member of our support group, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our systems.\

  • Technical Support Specialist

    4 hours ago

    Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 75,00,000

    Job Opportunity:As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to clients. This role requires strong communication skills, both verbal and written, as well as typing proficiency.Key Responsibilities:Troubleshoot complex issues using established proceduresProvide support to clients...

  • Desktop Support Specialist

    7 days ago

    Nagpur, Maharashtra, India beBeeDesktop Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OpportunityWe are seeking a highly skilled Desktop Support Specialist to manage and maintain our IT infrastructure.The ideal candidate will have a strong background in desktop support and experience with Microsoft Windows operating systems and Office applications.Key Responsibilities:Administer endpoint management solutions and provide support for...

  • Advanced Technology Support Specialist

    4 days ago

    Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    At the forefront of innovative technology solutions, we empower our clients and staff to thrive in today's fast-paced business landscape.We are seeking a Senior Technical Specialist to join our IT Services team. This role requires advanced knowledge and experience in resolving complex technology issues and service processes.The ideal candidate will possess...

  • IT Support Expert

    4 hours ago

    Nagpur, Maharashtra, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Title: Service Desk SpecialistOverview:We are seeking a highly skilled and experienced Service Desk Specialist to join our team. This role is responsible for providing exceptional customer service and technical support to our users, ensuring that they receive prompt and effective assistance with their IT-related issues.About the Role:This position will...

  • Desktop Support Specialist Opportunity

    2 days ago

    Nagpur, Maharashtra, India beBeeSupport Full time ₹ 24,96,000 - ₹ 26,40,000

    Desktop Support Specialist OpportunityWe are seeking an experienced Desktop Support Specialist to fill this role.