Support Services Specialist

4 days ago

Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Professional

We are seeking a skilled and customer-focused individual to join our Customer Support team as a key member responsible for delivering exceptional customer satisfaction and support.

Job Description:

This role involves providing top-notch customer service through various communication channels, including email, social media, and phone calls. The ideal candidate will possess excellent verbal and written communication skills to effectively interact with customers.

  • Develop in-depth knowledge of products and services to address customer queries and concerns.
  • Utilize an email ticketing system, social media, and phone calls to provide prompt and professional support to customers.
  • Resolve customer complaints and queries by offering detailed information and solutions.
  • Maintain accurate records of each phone call for future reference and training purposes.

The successful candidate will be able to prioritize tasks, meet deadlines, and manage time effectively while maintaining a customer-centric mindset and attitude.

Key Responsibilities:

  • Exceed customer expectations by providing exceptional service and ensuring complete customer satisfaction.
  • Follow up with customers to gather additional information and ensure resolution of their issues.
  • Collect valuable feedback from customers to improve services and processes.
Requirements:

The ideal candidate will have:

  • Previous experience working in a similar role or the Customer Service department.
  • Strong problem-solving abilities to resolve complex customer issues.
  • Excellent phone etiquette and active listening abilities to build trust with customers.
  • A quick learner with exceptional decision-making skills to adapt to changing situations.

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