Customer Service Specialist

18 hours ago


Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Specialist Job Description">

The Customer Service Specialist role involves providing exceptional customer support to clients. This position requires strong communication and problem-solving skills, with the ability to handle multiple tasks simultaneously.

Key Responsibilities:

  • Manage billing and invoicing processes, ensuring timely and accurate payments.
  • Handle customer inquiries related to GST, e-waybill, and insurance, providing clear and concise information.
  • Support sales teams by handling customer service when needed.
  • Coordinate dispatch schedules, delivery timelines, and updates.
  • Issue proforma invoices and follow up on payments.
  • Track and update clearance status for imports and exports.
  • Prepare regular performance and inventory reports.

Job Qualifications:

  • 5-10 years of experience in customer support and GST invoicing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • Opportunity to work in a dynamic and growing industry.
  • Chance to develop strong customer service and problem-solving skills.
  • Competitive salary and benefits package.

What We Offer:

  • A supportive and collaborative team environment.
  • Ongoing training and development opportunities.
  • Recognition and rewards for outstanding performance.


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