Key Account Manager

3 weeks ago


Kanpur, Uttar Pradesh, India Bajaj Capital Full time
### Key Responsibilities

* Build strong relationships with key employees among customers to ensure their needs are met and exceeded.

* Develop and implement tailored plans to address clients' business needs, driving growth and profitability.

* Provide expert advice to clients on creating effective and profitable processes, leveraging our expertise to enhance their operations.

* Schedule regular meetings with customers to ensure they are satisfied with our services and identify areas for improvement.

* Act as the primary point of contact for client complaints and escalate issues as necessary to ensure prompt resolution.

* Collaborate with the sales team to up-sell or cross-sell services and products, driving revenue growth and customer satisfaction.

* Ensure both our company and clients adhere to contract terms, fostering trust and respect in our partnership.

* Conduct competitor analysis to identify new opportunities for customer retention and growth.

* Set and work towards achieving sales and revenue targets, driving business success and growth.

* Collaborate with internal teams, including sales, engineers, and senior management, to address customers' needs and deliver exceptional service.

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