Technical Account Manager

4 weeks ago

Kanpur, Uttar Pradesh, India Gravitee Full time

About Gravitee

In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open-source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem. Gravitee.io is the leading open-source API platform, enabling worldwide developers and business users to build, manage, and monitor their APIs.

The Role

Gravitee.io is taking APIs to the next level. We are the premier, open-source API platform, and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in. We are currently recruiting for an experienced Technical Account Manager to join our growing business.

Key Responsibilities

  • Help customers during their onboarding process with activities like architecture design, product configuration, and use case implementation.
  • Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services.
  • Ensure constant communication with customers and emerge as customers' trusted technical advisors and partners.
  • Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform.
  • Help existing customers to understand business case value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
  • Understand, advocate, and document customers' use cases, architectures, and roadmaps.
  • Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers' product features and future roadmap needs and address them actively.
  • Support other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted.

Requirements

  • Ability to work across US, EST.
  • 5+ years of demonstrated experience handling customers of all sizes.
  • Professional Services functions in a fast-paced Software/SaaS company.
  • Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision.
  • Excellent communication skills and an ability to concisely explain complex technical issues and solutions.
  • Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus).
  • Ability to travel when required to meet with your accounts.

What You'll Get

  • Excellent medical coverage to keep your body and mind healthy.
  • 15 days holiday leave + national bank holidays.
  • Learning + Development budget to enhance skills.
  • Endless opportunities for growth and development.
  • Opportunity to work with cutting-edge technologies in a high-growth startup.

Core Values

At Gravitee, we believe strongly in living our core values as a team and as a company. We don't just write them - we live them. Our company is based on employees who work and operate with the principles of:

  • Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve, and how to do things better.
  • Do What It Takes: Work with speed, fight, and intensity to ensure the job is done to your highest standard.
  • Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers.

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