Incident Management Professional

2 days ago


Pune, Maharashtra, India beBeeIncident Full time ₹ 18,00,000 - ₹ 20,00,000

We are seeking an experienced incident management professional to join our team in Pune. The successful candidate will be responsible for ensuring that the incident record is fully updated prior to problem management handover, ensuring that the required support staff is available for major incident resolution, and ensuring correct prioritization and categorization of incidents.

Key Responsibilities:
  • Ensure incident record is fully updated prior to problem management handover
  • Ensure required support staff is available for major incident resolution
  • Ensure correct prioritization and categorization of incidents
  • Record RCA and analysis received by resolver group
  • Provide post-production support for system issues, including gap analysis and follow-up
  • Deliver incident management reporting, internal and external
  • Process KPI management reports and publish weekly SLA report across support group and stakeholders
Requirements:
  • 8 years IT experience in incident management, stabilization, and release management
  • Willingness to work in a 24/7 environment
  • Minimum ITIL V4 foundations certification
  • Strong communication skills and stakeholder management skills
  • Good experience in reporting skills using PowerBI, MS Excel, etc.

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