Salesforce Strategist

3 days ago

Kolkata, West Bengal, India beBeeDirector Full time US$ 1,50,000 - US$ 2,50,000

Career Opportunity: We are seeking a skilled professional to fill a Director of CRM role within our organization.

About the Role:

  • The ideal candidate will lead the end-to-end Salesforce development lifecycle, oversee multiple orgs, and manage strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization.
  • This person will implement modern DevOps practices, align platform capabilities with evolving business needs, and drive continuous improvement across our CRM ecosystem.

Requirements:

  • Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.
  • Deep understanding of Salesforce architecture, security model, configuration, and customization.
  • Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
  • Proven ability to design, develop, and implement complex Salesforce solutions.
  • Evaluate new Salesforce products and services to identify opportunities for improvement.
  • Expertise in systematically automating quality assurance within Salesforce, including APEX test classes and code coverage.

Key Skills:

  • Release management and sandbox management in Salesforce.
  • Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.
  • Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).
  • Manage code quality, testing, and deployment processes.
  • Cross-functional collaboration to ensure smooth releases and minimize downtime.

Team Management:

  • History of managing development and engineering teams.
  • Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.
  • Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.
  • Foster a collaborative and innovative team culture.
  • Establish key performance indicators (KPIs) to measure team performance.
  • Track and analyze metrics to identify areas for improvement.

Additional Requirements:

  • Extensive experience (10-15 years) in the Salesforce ecosystem.
  • Experience running multiple Salesforce orgs' lifecycles across one or more past job experiences.
  • Experience with customer-facing Experience Cloud websites.
  • Experience managing the lifecycle of applications outside of Salesforce, such as FinForce.
  • Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training.
  • Ensure seamless data flow and synchronization between Salesforce and other systems.

Desired Qualifications:

  • Strong communication skills, with the ability to build relationships with executives and stakeholders.
  • Business-facing experience, including prior experience as a project manager or business analyst.
  • Ability to translate health metrics into actionable recommendations.
  • Effective communication of technical concepts to non-technical audiences.
  • Management of expectations and delivery on commitments.
  • Presentation of regular updates on Salesforce initiatives and their impact on business goals.
  • Create a roadmap for Salesforce adoption and modernization.

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