Voice and Accent Communications Specialist

18 hours ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled professional to join our team as a Voice and Accent Trainer. As a key member of our organization, you will play a vital role in delivering high-quality training programs that enhance the communication skills of our employees.

Your primary responsibilities will include:

  • Designing and implementing effective training sessions on Voice and Accent, Soft Skills, Culture, and Pre-Process.
  • Providing constructive feedback and coaching to trainees to ensure they meet learning standards and objectives.
  • Conducting gap analysis to identify opportunities for Communication/Soft Skills Enhancement/Improvements based on customer service issues.
  • Developing and submitting regular reports to Training Managers/Team on training progress and effectiveness.
  • Identifying Communication Errors and collaborating with the business to implement on-job training interventions for operational employees.
  • Enhancing your core skills through regular contact with key stakeholders to align skills and training with business priorities.
  • Designing and implementing dashboards and knowledge checks to measure training effectiveness.
  • Providing post-training support to trainees through call monitoring to identify recurring issues/errors and take corrective action.

Required Skills & Qualifications

To succeed in this role, you will need:

  • Experience in facilitation, coaching, group training delivery, and team management.
  • Extensive knowledge of Voice and Accent/Grammar/Culture/Customer Service/Soft Skills.
  • Strong interpersonal skills, including verbal and written communication, and excellent listening skills.
  • Bachelor's degree or equivalent.
  • A minimum of 2 years of related experience.

Benefits

This role offers the opportunity to make a significant impact on the development of our employees' communication skills. You will have the chance to work with a talented team and contribute to the growth and success of our organization.

Others

Please note that this role involves working with various stakeholders, including training managers, team members, and operational employees. A strong ability to communicate effectively and build relationships is essential for success in this position.

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