Process Specialist

3 weeks ago

Bengaluru, Karnataka, India Ghrs Training Full time
Job Description

GHRS Training is seeking a dedicated individualto join our team for an international voice process. This is an excellent opportunity for graduates with a proven track record in global customer support to excel in a dynamic environment.

Key Responsibilities:

- Handle inbound and/or outbound customer inquiries with professionalism and efficiency via voice communication.
- Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely manner.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Adhere to communication protocols, policies, and procedures.
- Document all customer interactions accurately in the designated system.

About You:

- Any Graduate with a minimum of 2 year of experience in an international voice process is required.
- You possess excellent verbal communication skills in English, with a clear accent and strong articulation.
- You are customer-centric, with a strong ability to empathize and build rapport with diverse customers.
- You are a quick learner, adaptable, and can thrive in a fast-paced environment.
- You demonstrate strong problem-solving skills and attention to detail.

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