Voice & Accent Trainer

3 weeks ago


Bengaluru, Karnataka, India Msi Services Full time
Job Description

- Auditing calls and sharing feedback to improve customer experience.
- Provide Coaching & Feedback to improve agent performance
- Attending reviews to share weekly results and achievements.
- Understanding the training needs and coming up with appropriate action plans.
- Share daily, weekly and monthly reports with the stakeholders.
- Identify areas of opportunity and develop action plans.
- Perform additional duties as required and or requested.

Desired Candidate Profile

- In depth understanding of softer aspects of call handling
- Ability to train and up-skill resources on delivering brilliant customer experience
- Presentation skills
- Good communication
- Customer Service Attitude
- Conflict resolution skills
- Basic understanding of Audit & Coaching process
- Feedback & Coaching skills
- Analytical bent of mind
- Good Knowledge of MS Office
- Interest in Role / Motivation factors

Role:Operations - Other

Industry Type:BPM / BPO

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Operations

Education

UG:Any Graduate

PG:Any Postgraduate

  • Bengaluru, Karnataka, India Breakfree Consulting (I) Pvt Ltd Full time

    Role DescriptionThis is a 3 to 6 months contract on-site role for a Voice and Accent Trainer located in Electronic City, Bengaluru.The Voice and Accent Trainer will be responsible for conducting training sessions to improve vocal skills, accent neutralization, and overall communication abilities.- Min 3-5 yrs BPO experience as a VnA Trainer is a must-...


  • Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled professional to join our team as a Voice and Accent Trainer. As a key member of our organization, you will play a vital role in delivering high-quality training programs that enhance the communication skills of our employees.Your primary responsibilities will include:Designing and implementing effective training...

  • Voice and Accent Coach

    12 hours ago


    Bengaluru, Karnataka, India beBeeAccent Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Voice and Accent CoachAbout the Role:We are seeking an experienced Voice and Accent Coach to join our team. As a skilled professional, you will be responsible for delivering high-quality training programs focused on improving pronunciation, intonation, and overall communication skills.Your primary objective will be to enhance the English language...

  • Trainer

    4 weeks ago


    Bengaluru, Karnataka, India ResultsCX Full time

    Job Title Trainer Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore This role is ideal for candidates with excellent voice and communication skills a passion for training and a strong...

  • Trainer

    4 weeks ago


    Bengaluru, Karnataka, India ResultsCX Full time

    Job DescriptionJob Title: Trainer Healthcare Voice ProcessLocation: Bangalore, IndiaJob Type: Full-TimeShift: Fixed Night ShiftsWe are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong...


  • Bengaluru, Karnataka, India Hiresquad Resources Full time

    Urgent Openings in Vadodara & BangaloreLeading BPOVNA Trainer//Soft Skills Trainer//Communication TrainerRequire Excellent Communication SkillsCTC UPTO 6.5LPA based on Last CTCShifts 24*7Require minimum 6 months Experience as VNA Trainer/Communication TrainerRole and Key Responsibilities:• Partner with Front Line Recruitment Teams to evaluate the quality...


  • Bengaluru, Karnataka, India Hiresquad Resources Full time

    Urgent Openings in Vadodara & Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to...


  • Bengaluru, Karnataka, India Hiresquad Resources Full time

    Job DescriptionUrgent Openings in Vadodara & BangaloreLeading BPOVNA Trainer//Soft Skills Trainer//Communication TrainerRequire Excellent Communication SkillsCTC UPTO 6.5LPA based on Last CTCShifts 24*7Require minimum 6 months Experience as VNA Trainer/Communication TrainerRole and Key Responsibilities:Partner with Front Line Recruitment Teams to evaluate...

  • quality Analyst

    3 weeks ago


    Bengaluru, Karnataka, India Star Secutech Private Limited Full time

    Job DescriptionWe hiring for Quality Analyst (International BPO) Bangalore (BLR)- Minimum 4 years of experience in International Inbound Voice Process- Currently working as a Quality Analyst (on paper)- Offered CTC: 7LPA- Interview Rounds:- SVAR Assessment- Voice & Accent (V&A) Round- Operations RoundShift Timings:- 6:00 PM to 3:00 AM- 7:00 PM to 4:00...


  • Bengaluru, Karnataka, India Coforge Solutions Private Limited Full time

    Insurance Processing (Proctor) - VoiceQualification Essential: Graduate/Under GraduateDesignation - Team MemberExperience: Minimum Months experience in a BPO, Banking Process, Mortgage/InsuranceRole & Job Description:Good Knowledge of Insurance processing (US)Good Reading Comprehension i.e. ability to read text, understand its meaning and process...