High Salary) VNA Trainer//Communication Trainer//International BPO

3 weeks ago

Bengaluru, Karnataka, India Hiresquad Resources Full time
Job Description

Urgent Openings in Vadodara & Bangalore

Leading BPO

VNA Trainer//Soft Skills Trainer//Communication Trainer

Require Excellent Communication Skills

CTC UPTO 6.5LPA based on Last CTC

Shifts 24*7

Require minimum 6 months Experience as VNA Trainer/Communication Trainer

Role and Key Responsibilities:

Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure

alignment with operational standards.

Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.

Design and deliver refresher training programs in English, tailored to meet specific needs and

operational requirements.

Innovate training materials by integrating floor requirements and best practices into the training

curriculum.

Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.

Foster intra- and inter-function collaboration to support seamless training and operational

processes.

Proactively implement best practices and contribute to value addition across multiple locations.

Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.

Interact with customers as required to gather feedback and address training-related queries.

Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.

Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in

training outcomes.

Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.

Mentor and support new trainers to enhance their effectiveness and integration into the training

team.

Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the

team and with the TTBU training team.

Analyze and report training batch performance, identifying areas for improvement and

implementing corrective actions.

Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.

Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.

Monitor and report improvements, ensuring training initiatives drive positive changes and meet

established goals.

Key skills & knowledge:

Exceptional verbal and written communication skills in English.

Strong facilitation and presentation skills with a proven ability to engage and motivate

participants.

Proficient in data handling, interpretation, and management.

Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer

applications.

Excellent people management and interpersonal skills, with a demonstrated ability to build

and maintain effective relationships.

Strong organizational and time management skills, with the ability to handle multiple tasks

and priorities effectively.

Interested candidates can share their resume at [Confidential Information] or call at 8467054123

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