Global Customer Engagement Specialist

1 day ago

Bareilly, Uttar Pradesh, India beBeeCommunication Full time ₹ 9,98,400 - ₹ 13,21,200
Customer Service Representative Job Description

The primary objective of this role is to maintain a high level of customer satisfaction through effective communication and problem-solving skills.

  • Maintain a courteous and friendly nature when interacting with customers, ensuring that their needs are met in a timely and professional manner.
  • Build positive work relationships with customers to enhance the organization's image and public perception.
  • Engage with customers through outbound calls, providing them with information and assistance as required.
  • Utilize good communication skills in the local language to effectively interact with customers, fostering trust and understanding.
  • Demonstrate strong computer knowledge to efficiently manage customer interactions, utilizing technology to streamline processes and improve outcomes.

Key Skills and Qualifications:

  • Excellent verbal and written communication skills, enabling effective interaction with customers and colleagues.
  • Ability to read and write both English and the local language, facilitating clear and concise communication.
  • Strong ability to multitask, prioritizing multiple tasks and deadlines while maintaining a high level of productivity.
  • Capacity to work well under pressure, adapting to changing priorities and circumstances.
  • Maintaining confidentiality and discretion when handling sensitive customer information.

Job Requirements:

  • A high school diploma or equivalent, demonstrating basic education and cognitive abilities.
  • Prior experience in customer-facing roles, showcasing ability to interact with diverse clients and adapt to new situations.

Benefits and Perks:

  • Opportunities for professional growth and development, enhancing skills and knowledge.
  • A dynamic and supportive work environment, promoting collaboration and teamwork.
  • A competitive salary and benefits package, recognizing contributions and achievements.

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