Effective Account Management Representative

5 days ago

Bharatpur, Rajasthan, India beBeeAccountability Full time ₹ 60,00,000 - ₹ 85,00,000
Customer Service Specialist Job Description

As a Customer Service Specialist, you will play a vital role in managing customer interactions and driving business growth. Your primary responsibility will be to contact customers whose trials have expired, encouraging them to subscribe and resolving outstanding overages.

This position involves communicating with customers via phone or email, facilitating purchases, processing orders promptly, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

To excel in this role, you will need advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics, and problem-solving ability.

Key Responsibilities:

  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.

We offer a progressive culture, creativity, and flexible work environment. We use cutting-edge technologies to stay ahead of the curve and respect diversity in all aspects.

Benefits

Our company is committed to providing a supportive and dynamic work environment that fosters personal and professional growth. As a Customer Service Specialist, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive team environment.
  • The opportunity to work with cutting-edge technologies.

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