Enterprise Network Operations Manager
4 weeks ago
Job Title: Assistant Manager Enterprise Network Operations
About the Role:
We are seeking an experienced Assistant Manager Enterprise Network Operations to join our team at NTT DATA. As a key member of our Engineering and Operations department, you will be responsible for leading a team of experts in handling network/security support, problem management, and managing network performance.
Key Responsibilities:
- Lead a team of experts in handling network/security support, problem management, and managing network performance.
- 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients.
- Drive ticket resolution, work with team, and resolve on trouble tickets, handle ticket escalation.
- Creation of Standard Operating Procedure documents.
- Planning and execution of Change Management processes.
- Performance tuning of Network devices and creation of Service Improvement Plans.
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution.
- Planning and Perform upgrade of firmware.
- Work with Hardware/Software Vendors to resolve problems.
- Train and Mentor juniors.
- Interface with customer on calls and lead technical meetings.
- Assist in creation of Root Cause analysis (RCA).
- Provide technical inputs for weekly/monthly customer service review reports.
Requirements:
- Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
- CCNA, CCNP, JCNIA, JNCIS, JNCIP certifications.
- Bachelors in engineering - Computers/Electronics/Communication or related field.
- Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer:
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
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