IP Network Operations Manager
2 weeks ago
Job Purpose
The role will be responsible for ensuring service uptime, maintaining SLA, and executing service improvement plans for the complete Mumbai IP network.
Key Result Areas/Accountabilities
Key Accountabilities:
- Thorough understanding of IP packet flow, OSI layers.
- Out-of-the-box thinking and excellent problem-solving skills during troubleshooting.
- Able to handle tremendous work pressure.
- Overall knowledge of service layers on CEN, IPRAN, and FLDS.
- Command-level hands-on experience on Cisco, Nokia, ECI, and Juniper routers.
- In-depth knowledge of IP protocols: ISIS, OSPF, BGP, MPLS, L2/L3 VPN.
- Understanding of access, pre-agg, agg, and core networks in terms of services and connectivity.
- Understanding of 2G/3G/4G.
- Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP networks at core and pre-agg.
- MPLS traffic engineering, LDP, RSVP, segment routing.
- Layer 2 technologies: Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP.
- Layer 3 - IP and related technologies: ICMP, TCP, IPSec, GRE, QoS, VRRP.
- Wireshark analysis and packet capture.
- To assign quality tasks to vendors, engineers, or managed partners for meeting best results.
- Evolving SLA and KPI-driven operations across circles to provide best-in-class customer experience for the business team on service ops domain.
Core Competencies, Knowledge, Experience
- 4 to 10 years' experience in the field of IP networking.
- Demonstrate experience of working in telecom service delivery function.
- Experience with data networking platforms and enterprise products & services.
- Vendor governance/resource utilization.
- CCNA is a must in R&S.
- CCNP - preferred.
Must have technical/professional qualifications
- B.E.
- Effective communication and interpersonal skills.
- Proactive in approach with positive attitude.
- Able to handle pressure.
- Balanced in handling emergencies.
- Experience in virtual team management.
- Good stakeholders management skills to interface with vendors and partners.
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