IP Network Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Job Purpose

The role will be responsible for ensuring service uptime, maintaining SLA, and executing service improvement plans for the complete Mumbai IP network.

Key Result Areas/Accountabilities

Key Accountabilities:

  • Thorough understanding of IP packet flow, OSI layers.
  • Out-of-the-box thinking and excellent problem-solving skills during troubleshooting.
  • Able to handle tremendous work pressure.
  • Overall knowledge of service layers on CEN, IPRAN, and FLDS.
  • Command-level hands-on experience on Cisco, Nokia, ECI, and Juniper routers.
  • In-depth knowledge of IP protocols: ISIS, OSPF, BGP, MPLS, L2/L3 VPN.
  • Understanding of access, pre-agg, agg, and core networks in terms of services and connectivity.
  • Understanding of 2G/3G/4G.
  • Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP networks at core and pre-agg.
  • MPLS traffic engineering, LDP, RSVP, segment routing.
  • Layer 2 technologies: Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP.
  • Layer 3 - IP and related technologies: ICMP, TCP, IPSec, GRE, QoS, VRRP.
  • Wireshark analysis and packet capture.
  • To assign quality tasks to vendors, engineers, or managed partners for meeting best results.
  • Evolving SLA and KPI-driven operations across circles to provide best-in-class customer experience for the business team on service ops domain.

Core Competencies, Knowledge, Experience

  • 4 to 10 years' experience in the field of IP networking.
  • Demonstrate experience of working in telecom service delivery function.
  • Experience with data networking platforms and enterprise products & services.
  • Vendor governance/resource utilization.
  • CCNA is a must in R&S.
  • CCNP - preferred.

Must have technical/professional qualifications

  • B.E.
  • Effective communication and interpersonal skills.
  • Proactive in approach with positive attitude.
  • Able to handle pressure.
  • Balanced in handling emergencies.
  • Experience in virtual team management.
  • Good stakeholders management skills to interface with vendors and partners.


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