Enterprise Operations Manager
5 days ago
Job Summary:
We are seeking a highly experienced and skilled IT Infrastructure Specialist to join our team at DBS Bank. As a key member of our Technology and Operations (T&O) division, you will be responsible for delivering high-quality IT infrastructure services that support the bank's business operations.
Key Responsibilities:
- Manage and coordinate the delivery of Enterprise Operations team services, including VMware, OpenShift, Postgres, Storage, Backup, and Redis.
- Work with and drive forward improvements within the managed teams.
- Act as a referral point for issues, escalations, and complaints.
- Crisis Management.
- Manage and contribute to OTACE/CSAT for owned services.
- Ensure and maintain platform services uptime, including infrastructure for core banking applications.
- Provide analysis, feedback, and actions based on trends, root cause analysis, and other reports.
- Drive and participate in various service excellence initiatives.
- Team management, ramp up, ramp down, skills retention, attrition management, and appraisals.
- Manage people performance, skills, motivation, and growth.
- Good knowledge of System Administration on VMware, Enterprise storage, OpenShift, Postgres, Redis, and Kafka.
- Knowledge in Security Management by server hardening, Patch Management, Vulnerability fixing.
- Good knowledge on ITIL process and Practices.
- Basic Knowledge on SAN/S3/NAS storage management will have added advantage.
- Has budget responsibility for Servers Hardware and OS Services, including assigned staff, other operational expenses, and capital plans for basic business growth.
- Provide leadership in the areas of problem identification and resolution, answering questions, and providing advice.
- Coordinate problem resolution with IT subject matter experts, other departments, or outside vendors as appropriate. Track and report recurring problems and assign personnel for appropriate follow-up to resolve the issues. Manage projects and report on the status of projects and resources.
- Provide ongoing support and management of department staff, including coaching, motivating, evaluating, and disciplining.
- Familiarity with control and management tools, viz – Altiris, TSM, SSM, DLP, etc.
- Manage BCP and DR drills for the bank.
Requirements:
- 15 to 20 years' experience in managing Enterprise Operations teams.
- Experienced people leader with relevant technical skills to lead the team.
- Proven ability to mentor and grow the skill set of team members.
- Excellent communication, customer service, organizational, project, and personnel management skills.
- Independent thinking and ability to demonstrate good judgment required.
Education/Preferred Qualifications:
A degree in Computer Science or related subject is preferred.
Technical Competencies:
Strong knowledge of information technology (Software development, software components, middleware technology, databases, open-source migrations, ISS, deployment assurance, project management).
Personal Skills:
Strong matrix management skills, including influence, conflict resolution, and negotiation. Medium to large team people management. Excellent relationship building and networking skills.
Additional Skills:
Team leadership, collaboration, decisiveness, energy, and drive.
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