Enterprise Operations Manager

5 days ago


Mumbai, Maharashtra, India DBS Bank Full time
Job Title: VP, Specialist, IT Infrastructure

Job Summary:

We are seeking a highly experienced and skilled IT Infrastructure Specialist to join our team at DBS Bank. As a key member of our Technology and Operations (T&O) division, you will be responsible for delivering high-quality IT infrastructure services that support the bank's business operations.

Key Responsibilities:

  • Manage and coordinate the delivery of Enterprise Operations team services, including VMware, OpenShift, Postgres, Storage, Backup, and Redis.
  • Work with and drive forward improvements within the managed teams.
  • Act as a referral point for issues, escalations, and complaints.
  • Crisis Management.
  • Manage and contribute to OTACE/CSAT for owned services.
  • Ensure and maintain platform services uptime, including infrastructure for core banking applications.
  • Provide analysis, feedback, and actions based on trends, root cause analysis, and other reports.
  • Drive and participate in various service excellence initiatives.
  • Team management, ramp up, ramp down, skills retention, attrition management, and appraisals.
  • Manage people performance, skills, motivation, and growth.
  • Good knowledge of System Administration on VMware, Enterprise storage, OpenShift, Postgres, Redis, and Kafka.
  • Knowledge in Security Management by server hardening, Patch Management, Vulnerability fixing.
  • Good knowledge on ITIL process and Practices.
  • Basic Knowledge on SAN/S3/NAS storage management will have added advantage.
  • Has budget responsibility for Servers Hardware and OS Services, including assigned staff, other operational expenses, and capital plans for basic business growth.
  • Provide leadership in the areas of problem identification and resolution, answering questions, and providing advice.
  • Coordinate problem resolution with IT subject matter experts, other departments, or outside vendors as appropriate. Track and report recurring problems and assign personnel for appropriate follow-up to resolve the issues. Manage projects and report on the status of projects and resources.
  • Provide ongoing support and management of department staff, including coaching, motivating, evaluating, and disciplining.
  • Familiarity with control and management tools, viz – Altiris, TSM, SSM, DLP, etc.
  • Manage BCP and DR drills for the bank.

Requirements:

  • 15 to 20 years' experience in managing Enterprise Operations teams.
  • Experienced people leader with relevant technical skills to lead the team.
  • Proven ability to mentor and grow the skill set of team members.
  • Excellent communication, customer service, organizational, project, and personnel management skills.
  • Independent thinking and ability to demonstrate good judgment required.

Education/Preferred Qualifications:

A degree in Computer Science or related subject is preferred.

Technical Competencies:

Strong knowledge of information technology (Software development, software components, middleware technology, databases, open-source migrations, ISS, deployment assurance, project management).

Personal Skills:

Strong matrix management skills, including influence, conflict resolution, and negotiation. Medium to large team people management. Excellent relationship building and networking skills.

Additional Skills:

Team leadership, collaboration, decisiveness, energy, and drive.



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