AGM Enterprise Account Manager
2 days ago
Job Purpose:
The Client Manager is responsible for building and maintaining strong relationships with Enterprise Customers, owning the entire customer life cycle from opportunity to closure. This role focuses on incremental revenue growth from assigned accounts, ensuring operational excellence and data accuracy.
Key Accountabilities / Key Result Areas:
- Single point of contact for Enterprise Customers, owning the entire customer life cycle.
- Responsible for incremental revenue growth on all product lines.
- Farming - protecting existing revenue streams from competition and downward tariff revisions.
- Seeding new products and services - cross-selling and up-selling to enhance overall revenue.
- Business planning and accurate forecasting - revenue, order booking, gross addition, gross net, net addition, churn, billing, collection, and bad debts.
- Coordination with cross-functional teams to ensure sync on tariff offerings, order fulfillment, issue resolution, and day-to-day activities.
- Monitoring service delivery and service assurance aspects in line with agreed SLA/MSA.
- Facilitating collections teams to ensure timely payments and reduction in bad debts.
- Managing detailed account dossiers, AIMs, heat maps, and updating periodically.
- Adhering to and complying with all processes and systems of Vodafone Idea Limited and VIBS.
- Encouraging an atmosphere of trust, openness, and communication, and an attitude based on working together and shared objectives.
- Account engagement and account mapping with C-levels.
- End-to-end operational responsibility leading to CXX.
- Steering C-level conversations with ease.
Core Competencies, Knowledge, Experience, Technical / Professional Qualifications:
Desired competencies/skills:
- 5-7 years of account management experience.
- Expertise in enterprise telecom products and services.
- Enterprise solution and consultative selling background.
Key Performance Indicators:
Overall target achievement - order booking and revenue.
Sales forecast across product lines to be at 90% accuracy.
Ensure Vi Hub hygiene and compliance.
Data accuracy and operational excellence.
Individual account plan - rev exit and OB projections at account level, 2 quarters in advance.
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