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Enterprise Network Operations Shift Lead
1 month ago
Job Title
Shift Lead Enterprise Network Operations
About the Role
We are seeking a highly skilled Shift Lead to join our Enterprise Network Operations team. As a Shift Lead, you will be responsible for leading a team of experts who handle network and security support, problem management, and performance monitoring.
Key Responsibilities
- Manage on-going incident queue and ensure all quality parameters are updated.
- Responsible for shift management and ensuring high-priority issues are addressed promptly.
- Join and manage Sev-1 incident calls.
- 24*7 Remote Management and Monitoring of Enterprise Networks for Large Global clients.
- Drive ticket resolution and work with the team to resolve trouble tickets.
- Creation of Standard Operating Procedure documents.
- Planning and execution of Change Management processes.
- Performance tuning of Network devices and creation of Service Improvement Plans.
- Work with Telecommunication Service Providers to resolve escalated circuit problems.
- Planning and Perform upgrade of firmware.
- Work with Hardware/Software Vendors to resolve problems.
- Train and Mentor team members.
- Interface with customers on calls and lead technical meetings.
- Create Root Cause analysis (RCA) reports as needed.
- Provide technical inputs for weekly/monthly customer service review reports.
Requirements
- Minimum 8+ years of progressive, relevant experience in a complex network operations environment.
- Minimum 2+ years of relevant experience in shift and team handling.
- Bachelor in Engineering - Computers/Electronics/Communication or related field.
- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
