
Senior Leader, Global Product Expansion
5 days ago
The Product Development Sr Specialist will be responsible for overseeing all product development support related to Account Level Management (ALM) expansion including country configurations, and any specific customer activity related to on-boarding, communications, maintenance, and readiness. This position will manage the ongoing set-up, ongoing monitoring, on-boarding of all new ALM countries and customers (globally), including any regional specific handoff required, performance reporting required to support ALM.
Key Responsibilities
- Partner with internal stakeholders for all product development support related to ALM expansions for all new or enhanced ALM solutions, piloting and testing, co-developing guides/manuals and customer communications with partnering teams.
- Identify areas of improvement and automation related to product tracking and monitoring.
- Co-lead all product enhancement & deployment announcements in partnership with the Global Product Manager and Mastercard Communications Teams.
Education
- A bachelor's university degree in business, finance, data analytics, marketing or related field, or equivalent work experience (required).
- A Project Management Certification, or equivalent (i.e., PMP, PPM, PDMA or NPDP) (additive / optional)
Experience
- Experience working with partners across other functional areas in support of key deliverables and product go-to market strategies.
- Experience developing reports and preliminary insights based on complex data analysis.
Essential Skills
- Ability to interact and coordinate effectively with internal business partners globally.
- Ability to interact with external customers and merchants.
- Ability to effectively manage multiple functions & priorities.
- Ability to digest complex ideas and organize them into executable tasks.
Desirable Skills
- Master of time management, organization, detail orientation, task initiation, planning and prioritization.
- Self-motivated with a proven track record of delivering success while operating within a team environment.
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