
IT Technical Assistance Professional
1 week ago
We are seeking a highly skilled IT support specialist to join our team.
The successful candidate will be the first point of contact for all IT-related issues and requests, providing initial technical support and escalating complex issues to higher-level support.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.
Key Responsibilities:- Provide technical support to end-users via phone, email, or in-person.
- Log, categorize, and prioritize incoming IT support tickets in the ticketing system.
- Perform troubleshooting of hardware, software, applications, and network connectivity issues.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate unresolved issues to senior engineers with detailed notes and logs.
- Maintain accurate documentation of IT procedures and solutions.
- Educate users on common IT issues and best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 2+ years of experience in an IT service desk role.
- Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
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