IT Technical Assistance Professional

1 week ago

Aurangabad, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
IT Support Specialist

We are seeking a highly skilled IT support specialist to join our team.

The successful candidate will be the first point of contact for all IT-related issues and requests, providing initial technical support and escalating complex issues to higher-level support.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person.
  • Log, categorize, and prioritize incoming IT support tickets in the ticketing system.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Escalate unresolved issues to senior engineers with detailed notes and logs.
  • Maintain accurate documentation of IT procedures and solutions.
  • Educate users on common IT issues and best practices.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.

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