
Technical Solutions Provider
4 days ago
We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in technical support or customer service, and possess excellent communication skills.
- Key Responsibilities:
- Provide technical troubleshooting support over the phone to customers.
- Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
- Ensure timely and effective resolution of customer issues while maintaining high levels of customer satisfaction.
- Networking Fundamentals:
- Brief understanding of networking concepts is necessary for this role.
- Computer Proficiency:
- Intermediate knowledge of computer hardware and software is required.
- Operating Systems:
- Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS is essential.
- Communication Expertise:
- Strong listening skills with the ability to understand and resolve customer issues efficiently.
- Customer Focus:
- Demonstrates empathy and patience, even in challenging situations.
- Continuous Learning:
- Continuously seeks to stay updated on relevant products, services, and technologies.
We offer a competitive compensation package and opportunities for professional growth and development.
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