Experienced Technical Support Professional

21 hours ago


Aurangabad, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title:

  • Job Summary:
  • About the Position: We are seeking a highly skilled Technical Service Manager to join our team. The successful candidate will be responsible for providing technical expertise and support to customers, ensuring seamless project execution, and maintaining detailed documentation of customer interactions.
  • Key Responsibilities:
    • Provide technical knowledge of pharmaceutical machinery such as compression and capsule filling equipment
    • Understand user requirements and convert leads into orders by preparing technical scopes and quotations
    • Conduct customer visits for inspection of machines related to retrofitting and upgradation
    • Offer effective solutions to resolve customer issues and requirements
    • Collaborate with cross-functional teams including production, planning, and service to ensure project success
    • Maintain updated knowledge of industry trends and technological advancements in pharma machinery
    • Support the sales team with technical inputs during client negotiations and proposal development
    • Ensure compliance with regulatory standards and internal quality protocols during machine upgrades and installations
    • Train junior staff or technicians on machinery handling and troubleshooting techniques
  • Requirements: 7-8 years of experience in a similar role; BE/B.Tech/Graduate degree; strong technical knowledge of pharmaceutical machinery; excellent communication and problem-solving skills


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