
Expert Technical Support Professional
1 day ago
We are seeking a skilled Technical Support Specialist to provide expert support for our on-prem and cloud applications.
Key Responsibilities- Deliver timely and effective support for application and system issues.
- Monitor application performance and respond to alerts in a timely manner.
- Troubleshoot complex technical issues and escalate as necessary.
- Support production deployments, patching, and configuration changes.
- Develop and maintain accurate system documentation and dashboards.
- Collaborate with development, operations, and business teams to ensure seamless support.
- Follow incident, change, and problem management best practices.
- Participate in shift-based or on-call support rotation.
- At least 5 years of experience in technical support.
- Strong knowledge of Linux/Unix, Windows, SQL, and shell scripting.
- Experience with monitoring tools, CI/CD, SDLC, Agile/Scrum, and application support.
- Excellent communication and teamwork skills.
The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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