Service Delivery Team Lead

7 days ago


Bengaluru, Karnataka, India Convin Full time

Are you passionate about driving product growth and leading high-performing teams? Convin is looking for a seasoned Product Delivery Team Lead to join our team

We're an AI-powered conversation intelligence platform that's transforming customer-facing conversations into actionable insights, enhancing business outcomes. Our platform helps B2C brands 10X their business output through customer interactions, making it an indispensable frontline tool.

As our ideal candidate, you'll have a proven track record of handling teams and clients, with at least 2+ years of experience in SAAS leadership or team management roles. Your expertise will help us improve agent performance, enhance customer satisfaction, and elevate our bottom line.

Key responsibilities include:

  • Leading and managing the product delivery team to ensure timely and efficient delivery of high-quality products.
  • Overseeing the full product lifecycle, from ideation to launch, ensuring alignment with business goals and customer needs.
  • Fostering a collaborative environment, working cross-functionally with product managers, CSM, onboarding, and other key stakeholders.
  • Applying agile methodologies and best practices to ensure efficient and high-performing team dynamics.

In return, we offer a competitive salary range of INR 2500000 - 4000000 per annum, along with a comprehensive benefits package, including a generous holiday allowance and opportunities for professional growth and development.

So, if you're ready to take your career to the next level and be part of a fast-growing startup that's shaping the future of customer interactions, apply now



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