Jira IT Service Management Specialist
2 weeks ago
We are seeking a highly skilled Jira IT Service Management specialist to join our team at Tata Consultancy Services. As a key member of our IT team, you will be responsible for implementing and supporting Jira IT Service Management configuration according to ITIL standards.
About UsTata Consultancy Services (TCS) is a global leader in the technology arena, dedicated to feeding the fire of young techies like you. We provide a dynamic work environment where you can grow and develop your skills.
Job DescriptionThe successful candidate will have experience with the installation and configuration of the latest version of JIRA IT Service management tool, as well as experience in JIRA IT Service management/CMDB implementation and configuration of ITIL including workflows. They will also have experience with on-premises/cloud service architecture, database structure, and frameworks.
Responsibilities- Implement and support Jira IT Service Management configuration according to ITIL standards
- Act as the SME/SPOC for Jira IT Service Management tool
- Assess and implement new customized requirements as needed
- Provide day-to-day Jira IT Service Management tool operational support activities
- Assist in strategic planning initiatives for Enterprise Jira IT Service Management
- 5-8 years of experience in Jira IT Service management /CMDB implementation and configuration of ITIL including workflows
- Experience with the migration of content during equivalent upgrades
- Experience in customization of tool Example: API calls and custom field mappings
- Define, compile, and customize reporting metrics experience
- Ability to respond to support inquiries with a sense of urgency
- Adhere to defined processes and procedures
- Knowledge of ITIL Process
The estimated salary range for this position is ₹15,00,000 - ₹25,00,000 per annum, based on location and experience.
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