Senior IT Service Management Specialist

2 days ago


Delhi, Delhi, India Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Senior IT Service Management Specialist to join our team at Tata Consultancy Services. As a key member of our organization, you will be responsible for the implementation and support of JIRA IT Service management configuration in accordance with ITIL standards.

Your primary focus will be on ensuring seamless day-to-day operations of our JIRA IT Service Management tool, providing exceptional technical support to our stakeholders, and collaborating with cross-functional teams to drive strategic initiatives forward.

Responsibilities:
  • Implementation and support of JIRA IT Service management configuration as per ITIL standards
  • Serve as the Subject Matter Expert (SME) for JIRA IT Service Management tool
  • Assess and implement new customized requirements as needed
  • Provide day-to-day operational support activities for the JIRA IT Service Management tool
  • Collaborate with cross-functional teams to drive strategic planning initiatives for Enterprise JIRA IT Service Management
Requirements:
  • 5-8 years of experience in IT service management with a strong focus on JIRA implementation and customization
  • Excellent knowledge of ITIL processes and methodologies
  • Experience in migration of content during equivalent upgrades
  • Customization of reporting metrics and definition of business requirements
  • Strong analytical and problem-solving skills, with attention to detail and ability to prioritize tasks effectively
  • Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholder groups
What We Offer:

Tata Consultancy Services offers a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Senior IT Service Management Specialist, you can expect a competitive salary range of ₹15-25 lakhs per annum, commensurate with your experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development and career advancement.



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