Senior IT Service Management Specialist

1 day ago


Delhi, Delhi, India PeopleLogic Full time

Company Overview: PeopleLogic is a multi-national company providing cutting-edge IT services, delivering software solutions and consultancy expertise across various industries such as Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.

About the Role: We are seeking an experienced Senior IT Service Management Specialist to join our team in Kolkata. The successful candidate will possess strong technical skills and excellent communication abilities.

Key Responsibilities:

  • Drive incident and problem management processes, ensuring timely resolution and minimal impact on business operations.
  • Leverage experience with ServiceNow or similar service management tools to streamline ticket management and reporting.
  • Develop and maintain incident dashboards for effective follow-up and tracking.
  • Collaborate with stakeholders to identify potential major incidents, drive their resolution, and conduct thorough root cause analyses (RCAs).
  • Promote a culture of transparency and accountability through regular review processes and MIR reports.
  • Maintain accurate records of incidents, tickets, and problems related to Incident & Problem Management modules.
  • Engage effectively with internal teams to ensure seamless communication and resolution.

Requirements:

  • A minimum of 8-12 years of experience in IT Service Management, with a strong background in incident and problem management.
  • ITIL V3 Certified/ITIL v4 Certified with a focus on process expertise and module knowledge.
  • Hands-on experience with ServiceNow or similar service management tools.
  • Flexibility to work in a 24x7 environment and adapt to changing priorities.
  • Excellent written and verbal communication skills, with basic reporting and presentation capabilities using Excel.

Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.



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