Senior IT Service Management Specialist
1 day ago
Company Overview: PeopleLogic is a multi-national company providing cutting-edge IT services, delivering software solutions and consultancy expertise across various industries such as Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.
About the Role: We are seeking an experienced Senior IT Service Management Specialist to join our team in Kolkata. The successful candidate will possess strong technical skills and excellent communication abilities.
Key Responsibilities:
- Drive incident and problem management processes, ensuring timely resolution and minimal impact on business operations.
- Leverage experience with ServiceNow or similar service management tools to streamline ticket management and reporting.
- Develop and maintain incident dashboards for effective follow-up and tracking.
- Collaborate with stakeholders to identify potential major incidents, drive their resolution, and conduct thorough root cause analyses (RCAs).
- Promote a culture of transparency and accountability through regular review processes and MIR reports.
- Maintain accurate records of incidents, tickets, and problems related to Incident & Problem Management modules.
- Engage effectively with internal teams to ensure seamless communication and resolution.
Requirements:
- A minimum of 8-12 years of experience in IT Service Management, with a strong background in incident and problem management.
- ITIL V3 Certified/ITIL v4 Certified with a focus on process expertise and module knowledge.
- Hands-on experience with ServiceNow or similar service management tools.
- Flexibility to work in a 24x7 environment and adapt to changing priorities.
- Excellent written and verbal communication skills, with basic reporting and presentation capabilities using Excel.
Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.
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