IT Service Management Specialist

1 day ago


Delhi, Delhi, India QAAgility Technologies Full time
Job Description: We are seeking a highly skilled IT Service Management Specialist to join our team at QAAgility Technologies. As an IT Service Management Specialist, you will play a critical role in helping our clients optimize their service management processes and maximize the value of their ServiceNow investment.

About the Role:
The ideal candidate will have extensive experience in implementing and configuring ServiceNow ITSM, with a strong background in scripting and automation using JavaScript. You will be responsible for designing and implementing effective ITSM processes, such as incident management, problem management, change management, and service request management. Your expertise will also include integrating ServiceNow with other systems, such as Jira, Active Directory, and ensuring seamless data flow and automation.

Responsibilities:
* Design and implement effective ITSM processes
* Develop and maintain complex scripts to automate processes and enhance user experience
* Troubleshoot and resolve script-related issues efficiently
* Collaborate with stakeholders to design and implement effective ITSM processes
* Configure ServiceNow to align with established ITSM processes
* Integrate ServiceNow with other systems

Requirements:
* Strong experience in scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.
* Experience implementing systems using the Agile/Scrum methodology and being able to translate acceptance criteria into feature files and scenarios
* Excellent communication skills, both written and verbal

What We Offer:
* Competitive salary: $160,000 - $220,000 per year, depending on experience
* Opportunity to work with a leading company in the industry
* Collaborative and dynamic work environment

About Us:
QAAgility Technologies is a cutting-edge technology firm that specializes in providing innovative solutions to businesses. Our team of experts is passionate about delivering high-quality services and products that meet the evolving needs of our clients.

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