Service Portal and Integration Specialist

4 weeks ago


Delhi, Delhi, India Sourcebae Full time
Job Description

At Sourcebae, we are seeking a highly skilled Service Portal and Integration Specialist to join our team. The successful candidate will have a strong background in ServiceNow technical analysis and the ability to partner with developers and operations teams to improve the client experience.

About the Role

This is an exciting opportunity for a seasoned professional to take on a challenging role that involves configuring and maintaining ServiceNow platforms and associated applications. The ideal candidate will have a deep understanding of ITIL processes, Service Management, IaaS, PaaS, and SaaS platforms.

Key Responsibilities

* General support, administration, and maintenance of ServiceNow platforms and associated applications
* Configure and maintain SLA, catalog items, and their associated workflows
* Understand how ServiceNow can enable end-users and Service Desk Agents to become more efficient and configure the platform to achieve measurable business benefits
* Work closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices
* Monitor health, usage, and overall compliance of ServiceNow and its applications

Required Skills and Qualifications

* Strong ServiceNow Technical Analysis experience
* Ability to analyze, troubleshoot, and resolve complex software application-related problems
* Understanding of ITIL process, Service Management, IaaS, PaaS, and SaaS platforms
* Strong requirements gathering knowledge gained through heavily client-focused roles
* Experience working around Agile development environments, including Agile/Scrum team meetings
* Core experience on HTML/XML, Java scripts, MySQL database, Service-now Glide objects, and scripts
* Knowledge of ServiceNow Supported Integration interfaces: Data Import/export sets, Web-services (REST API and SOAP) Email, JDBC/ODBC, JSON, SSO SAML2.0, Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts UI pages, UI Macros, UI Scripts, UI Policies, UI Actions, Service portals, Pages, Widgets, Chat support, and Virtual Agent
* Excellent customer service skills
* Service Now Development and Administration experience (as a developer, analyst, or any other technical role)
* Experience of Agile delivery methodologies, understanding of SAFe would be an advantage
* Knowledge of ITIL Agile tools like JIRA, Confluence etc

Estimated Salary: $120,000 - $150,000 per annum

This is an exceptional opportunity for someone looking to grow their career in a dynamic company like Sourcebae.

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