IT Service Management Consultant
2 weeks ago
Job Summary: As a seasoned ServiceNow consultant, you will lead the implementation and configuration of the ITSM module, develop complex scripts to automate processes, and integrate ServiceNow with other systems. Your expertise in Agile/Scrum methodologies will ensure successful project execution and delivery of high-quality solutions.
Key Responsibilities:
- Design and implement effective ITSM processes, including incident management, problem management, change management, and service request management.
- Develop and maintain complex scripts using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.
- Integrate ServiceNow with other systems, such as Jira, Active Directory, to ensure seamless data flow and automation.
- Collaborate with stakeholders to translate acceptance criteria into feature files and scenarios for automated testing.
- Builong-lasting relationships with clients and internal stakeholders, addressing their needs and concerns promptly and professionally.
Requirements:
- Minimum 7+ years of experience in ServiceNow.
- Experience implementing systems using the Agile/Scrum methodology.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work effectively in a team environment.
- Strong technical skills, with a focus on scripting and integration.
- Experience with Jira and other relevant tools.
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