IT Service Management Consultant

2 weeks ago


Delhi, Delhi, India QAAgility Technologies Full time
Overview: QAAgility Technologies is a cutting-edge technology firm offering top-notch IT service management solutions. We are committed to delivering exceptional results and fostering long-term partnerships with our clients.

Job Summary: As a seasoned ServiceNow consultant, you will lead the implementation and configuration of the ITSM module, develop complex scripts to automate processes, and integrate ServiceNow with other systems. Your expertise in Agile/Scrum methodologies will ensure successful project execution and delivery of high-quality solutions.

Key Responsibilities:
  1. Design and implement effective ITSM processes, including incident management, problem management, change management, and service request management.
  2. Develop and maintain complex scripts using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.
  3. Integrate ServiceNow with other systems, such as Jira, Active Directory, to ensure seamless data flow and automation.
  4. Collaborate with stakeholders to translate acceptance criteria into feature files and scenarios for automated testing.
  5. Builong-lasting relationships with clients and internal stakeholders, addressing their needs and concerns promptly and professionally.

Requirements:
  • Minimum 7+ years of experience in ServiceNow.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to work effectively in a team environment.
  • Strong technical skills, with a focus on scripting and integration.
  • Experience with Jira and other relevant tools.

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