IT Service Management Professional

3 weeks ago


Delhi, Delhi, India Tata Consultancy Services Full time
About the Role

We are seeking an experienced Incident and Service Request Manager to join our team at Tata Consultancy Services. This role is responsible for managing the incident and service request management process, ensuring timely resolution of issues, and providing exceptional customer experience.

Key Responsibilities
  • Manage the incident and services request management process to ensure seamless delivery of IT services
  • Oversee the service request process to guarantee fulfillment of business requests
  • Develop and maintain incident and service request processes, procedures, and workflows
  • Collaborate with IT teams and vendors to resolve incidents and fulfill service requests
  • Analyze and improve incident and service request metrics and reports
  • Provide training and support to IT staff on incident and service request processes
Requirements
  • 4-8 years of experience in IT incident and service request management or a related field
  • Strong understanding of ITIL principles and processes
  • Excellent communication, leadership, and problem-solving skills
  • Strong analytical and reporting skills
  • ITIL foundation certification
Desirable Qualifications
  • Experience with Agile and DevOps practices
  • Knowledge of compute, cloud, virtualization & networking technologies

The ideal candidate will have a proven track record of delivering high-quality results, excellent communication skills, and a strong understanding of ITIL principles. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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