Customer Protection Specialist

1 month ago


Gurgaon, Haryana, India myGwork Full time

At American Express, we're committed to providing the world's best customer experience every day. As a Customer Protection Specialist, you'll play a critical role in achieving this goal by identifying and mitigating potential fraudulent activities on our customers' accounts.

About the Role

This position is responsible for providing excellent service to our valued UK-based customers whose accounts may have been compromised. You will be responsible for balancing the interests of our customers with those of American Express, ensuring that fraud claims from Card members are thoroughly reviewed and transaction-level credit & fraud risk assessments are conducted in real-time.

Key Responsibilities:
  • Making proactive attempts to identify fraudulent charges via inbound and outbound calls
  • Reviewing fraud claims from Card members to make decisions on acceptance or rejection
  • Detecting and minimizing credit and fraud risk while enabling spend
  • Conducting real-time, transaction-level credit and fraud risk assessments for requests received from Cardmembers or merchants
  • Point of Sales (POS) approval, charge reversals request from merchant establishments
  • Resolving cases within the assigned empowerment limit
  • Continuously monitoring current trends in the Fraud landscape and suggesting preventive and corrective measures
Requirements:
  • Graduate degree
  • Strong interpersonal, communication, and listening skills
  • Able to learn and adapt to new information and technology platforms
Benefits:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

  • Competitive base salary: £35,000 - £45,000 per annum
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program

As an equal opportunity employer, American Express makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected status under law.



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