Card Dispute Resolution Specialist

4 days ago

Bengaluru, Karnataka, India beBeeChargeback Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Chargeback SpecialistAbout the Role

We are seeking a highly skilled Chargeback Specialist to join our team. As a key member of our operations department, you will play a crucial role in minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.

Responsibilities
  • Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
  • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.
Requirements
  • Excellent analytical and problem-solving skills
  • Strong understanding of chargeback management processes and regulations
  • Effective communication and collaboration skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Proficiency in MS Office and Google Suite
What We Offer

A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter.

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