Card Chargeback Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCard Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview:

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We are seeking a skilled Card Operations and Chargeback Associate to join our team.

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Key Responsibilities:

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  • Chargeback & Dispute Management:">
    • Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.">
    • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.">
    • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.">
    ">
  • Dispute Loss Reduction:">
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.">
    • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.">
    • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.">
    ">
  • Process Optimization & Risk Control:">
    • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.">
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.">
    • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.">
    ">
  • Cross-Functional Collaboration:">
    • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.">
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.">
    • Support business decisions by presenting data-driven insights and risk impact assessments.">
    ">
  • Compliance & Quality Monitoring:">
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.">
    ">

Requirements:

">
  • Degree in a related field such as finance, accounting, or business administration.">
  • Minimum 3 years of experience in card operations, dispute management, or a related field.">
  • Strong analytical and problem-solving skills, with ability to analyze complex data sets and identify trends.">
  • Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams.">
  • Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications quickly.">
"],

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