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Credit Card Fraud Investigator Role

Protecting Mastercard and its stakeholders from financial losses requires a skilled professional to manage, analyze, and resolve fraud and dispute cases. As a Credit Card Fraud Investigator, you will play a critical role in ensuring compliance with regulatory requirements and maintaining a high standard of quality and accuracy in case handling.

Key responsibilities include investigating and analyzing fraud and dispute cases related to Mastercard transactions, reviewing transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities. You will also collaborate with cross-functional teams to ensure seamless case resolution and identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.

  • Investigate and Analyze Cases: Review transaction data, customer claims, and supporting documentation to determine the validity of disputes and identify potential fraudulent activity.
  • Collaborate with Teams: Work closely with cross-functional teams to ensure efficient and effective case resolution.
  • Identify Patterns and Trends: Analyze data to identify patterns and trends in fraud and disputes, recommending process improvements and mitigation strategies to minimize losses.

Requirements:

To be successful in this role, you will need strong knowledge of payment processing systems and card schemes, analytical skills, excellent problem-solving abilities, and the ability to handle confidential information with integrity. A graduate degree and 1-4 years of experience in fraud management, dispute resolution, or related operational roles are required. Certification in fraud prevention or risk management is highly desirable, as is experience with chargeback processing and dispute lifecycle management, and familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.