Protect Mastercard Stakeholders as a Seasoned Credit Cards Fraud Investigator

17 hours ago

Bengaluru, Karnataka, India beBeeFraudInvestigator Full time ₹ 90,00,000 - ₹ 1,80,00,000

We are seeking a diligent professional to fill the role of Credit Cards Fraud Investigator.

About the Role:
  • As a Senior Process Associate in our Fraud and Dispute Process team, you will play a pivotal part in managing, analyzing, and resolving fraud and dispute cases to safeguard Mastercard stakeholders from financial losses.
  • You will be responsible for ensuring compliance with regulatory requirements and maintaining a high standard of quality and accuracy in case handling.
Key Responsibilities:
  1. Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  2. Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  3. Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  4. Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  5. Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  6. Ensure adherence to Mastercard's operational guidelines, compliance standards, and regulatory requirements in all case handling.
  7. Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  8. Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  9. Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.
Required Skills & Qualifications:
  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
  • Flexibility to work in shifts (if applicable).
Benefits & Opportunities:

This is an excellent opportunity to develop your career in the field of fraud investigation and join a dynamic team dedicated to protecting Mastercard stakeholders. As a senior process associate, you will have the chance to apply your analytical skills, communicate effectively with stakeholders, and contribute to process improvements.

About Us:

We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated individual looking to advance your career in fraud investigation, we encourage you to apply.

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