Senior Credit Card Fraud Analyst

14 hours ago


Bengaluru, Karnataka, India beBeeFraud Full time ₹ 4,50,000 - ₹ 9,00,000

Job Role Summary:

We are seeking an experienced Credit Card Fraud Investigator to join our team. The successful candidate will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect our clients from financial losses.

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to credit card transactions, ensuring timely resolution according to defined Service Level Agreements.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Maintain adherence to regulatory requirements and operational guidelines in all case handling.
  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.

Essential Qualifications & Skills:

  • Degree in any field
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry
  • Strong knowledge of fraud detection techniques and tools

What You Will Achieve:

As a Credit Card Fraud Investigator, you will contribute to the continuous improvement of our fraud detection and dispute resolution processes. You will work closely with our cross-functional teams to identify and mitigate potential risks, protecting our clients' financial interests.



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