Credit Card Fraud Investigator Position

7 days ago


Bengaluru, Karnataka, India beBeeFraud Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Credit Card Fraud Analyst

Job Description:

As a critical member of our fraud team, you will play a pivotal role in protecting Mastercard and its stakeholders from financial losses. Your expertise will be instrumental in analyzing and resolving complex cases to ensure compliance with regulatory requirements and maintain high standards of quality and accuracy.

Key Responsibilities:
  • Investigate and analyze fraud cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues.
  • Mentor junior associates by sharing best practices and providing guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.
Qualifications & Skills:
  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of fraud detection and prevention techniques.


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